Privacy Policy

Your privacy and on-line security matters to us.

Last updated: 29th September 2015


The TripUgo website located at, as it may be updated, relocated, or otherwise modified from time to time, including any and all information, text, images, and other materials and content appearing on or incorporated into that website (the 'Site') is operated by MAAD Solutions Pty Ltd. Thank you for visiting the Site or otherwise accessing any of our other web sites, networks, embeddable widgets, downloadable software, mobile applications including tablet computer applications, features, messages such as emails that we may send you, and services, whether on-line or off-line, owned or operated by us (altogether the 'Service'). TripUgo has prepared this privacy policy ('Privacy Policy') to describe what information we collect, how we use and disclose it, and who to contact if you have questions. The terms 'TripUgo,' 'we,' 'us,' and 'our' refers to MAAD Solutions. and its affiliates. The terms 'you,' 'your,' and 'yours' refer to the user (end user) utilizing the Service. This Privacy Policy is incorporated into and subject to our Terms of Service located at, and capitalized terms used but not defined in this Privacy Policy are defined therein.


Collection of Information

Here's what we collect from you when you use the Service:

  • User-Provided Information: When you sign up or register to use the Service, we may ask you to provide certain information, such as your first name, last name, and email address, which may be considered 'personally identifiable information' (that is, information that would allow us to directly identify you, like your name and e-mail address). You may also provide personally identifiable information to us such your mailing address, phone number, and other information when you make a purchase through the Service, when you send us an email, when you update the information you've previously provided to us, or at other times when accessing the Service.

  • Third-Party Login Functionality: You may be given the option to access or register for the Service through the use of your user name and passwords for other services (each an 'Integrated Service'), such as through the use of your Facebook credentials through Facebook Connect. For example, by connecting your account with Facebook, you understand and authorize us to access and store the credentials you provide, a unique identifying number or string of characters associated with you, your name, email address(es), date of birth, gender, current city, address information, profile picture URL, and other information associated with your Facebook account that you permit Facebook to make available to us. If you choose to connect using an Integrated Service other than Facebook, you authorize us to access and store accessible information from such Integrated Service. We suggest that you review your Facebook or other Integrated Service privacy settings to understand and change the information available to us through Facebook Connect or such other Integrated Services.

  • 'Automatically Collected' Information: When you use the Service we may automatically record certain information about or related to your use of the Service that is made available through your web browser or mobile device such as your IP address, information about your hardware and software, links, images, or other materials you click, information that may enable us to approximate your location, web pages or sites that you visited just before or just after the Service, the pages you view on the Service, the searches you run on the Service, the dates and times you access the Service, and other information about how you use the Service. This information is collected through the use of different types of technologies, such as standard log files, cookies, and web beacons (sometimes called 'clear GIFs').

  • 'Cookies' Information: One form of 'automatically collected' information we may record is information stored by 'cookies' - small text files containing a string of alphanumeric characters. When you access the Service, we may send one or more cookies to your computer. By sending you cookies with values that are unique, we may be able to uniquely identify your web browser or device when you access the Service. We may use both 'session' and 'persistent' cookies to collect, store, and sometimes track various types of information. A session cookie is one that is intended to disappear after you close your browser. A persistent cookie remains after you close your browser (and may be used by your browser to identify itself when you later return to the Service). Persistent cookies generally can be removed. You can review the 'Help' file in your browsers or mobile devices to learn the proper way to modify your cookie settings.

  • Web Beacons: Web beacons, which are sometimes referred to as 'clear gifs,' are a fancy way of referring to web links that your browser, device, or email program requests when loading a web page, html email, or similar web-connected content. When this request is made, the entity which controls the requested link (which would be TripUgo for links back to the Service) can determine if you opened an email containing a web beacon or otherwise viewed particular content.


Information Use

TripUgo may use the information you provide or that we collect to develop, operate, support, maintain, enhance, and provide the Service, to analyze and develop our marketing strategy, Service, and other technologies, to develop new products and services, and to customize and target content that may be more interesting, relevant, or useful to you, including advertisements, and for other administrative purposes, for example:

  • to contact you for feedback about the Service,
  • to conduct research about the Service,
  • to provide anonymous reporting for internal and external purposes,
  • to notify you of technical updates or changes in policy, or
  • to contact you for marketing and promotional purposes.

You can opt-out of receiving certain communications, but we reserve the right to continue to send you certain communications relating to the Service, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them.

TripUgo will use information that you provide or that we collect from your use of the Service to.


Information Sharing and Disclosure

We may provide personally identifiable information to third parties for their use in helping us perform our internal business functions. These are things like processing payments, fulfilling orders for product or services, performing maintenance, security, data analysis, email transmissions, or data hosting on our behalf. We require these third parties to maintain your information consistent with their legal obligations.

We may disclose your personal information if required to do so by law or in the good faith belief that disclosure is necessary to: (1) satisfy legal obligations or comply with legal process (such as a subpoena) served on TripUgo; (2) protect TripUgo and others from fraudulent, abusive, predatory, or unlawful uses or activity; (3) investigate and defend TripUgo against any legal claims or threats; (4) protect and defend the rights or property of TripUgo; (5) take action relating to user complaints, or (6) act in urgent circumstances to protect the personal safety of users of TripUgo, the Service, or the public.

We may disclose and otherwise transfer your personal information to an acquirer, or to a successor or assignee, as part of any merger, acquisition, debt financing, sale of all or a portion of our assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which your personal information is transferred to one or more third parties as one of our business assets.

We may disclose aggregated or other types of non-personally identifiable information, including 'automatically collected' and 'cookies' information that are non-personally identifiable, to third parties for various purposes. For example, we may disclose non-personally identifiable information to interested third parties to assist them in understanding the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, or functionality on the Service.



You may also decline to share certain information with TripUgo, in which case TripUgo may not be able to provide to you some of the features and functionality found on the Service. If TripUgo offers a public profile feature, we will provide features enabling you to update, correct, or delete some of your profile information and preferences. Please note that while your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics. You may also modify the cookie settings on your Web browser or mobile device to limit the information you share.

You are responsible for maintaining the secrecy of your unique password and account information at all times. Please be careful with this information.



You may correct, amend, or delete your personally identifiable information by editing your profile (if we offer public profile functionality) through the Service or otherwise by emailing us at



We have implemented physical, technical, and managerial safeguards in an effort to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite our efforts, however, we cannot and do not guarantee the security of the information we collect from you or that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.


Third Party Sites

Some of the services included or accessible through the Service are delivered or served by third-party companies that may place or recognize cookies, use web beacons (sometimes called 'clear gifs') and other technology to track certain information about your use of the Service. For example, the Service may include certain integrations with third-party social networks and services that help provide us with analytics information about the usage of the Service. In the course of serving certain third-party social network functionality on the Service, some third-party social network operators may place or recognize a unique cookie on your browser in order to collect certain information about your use of the Service. In many cases, this information could be used to show you ads based on your interests on other Web sites. We do not have access to, nor control over, third-party companies' use of cookies or other tracking technologies or how they may be used.



TripUgo does not knowingly collect or retain personally identifiable information about persons under 13 years of age. If TripUgo learns that personally identifiable information of persons under the age of 13 years has been collected on the Service without verifiable parental consent, then TripUgo will take the appropriate steps to delete this information.

If you are a parent or guardian and discover that your child under the age of 13 has obtained a Service account, then you may alert TripUgo at and request that TripUgo delete that child's personal information from our systems.


International Users

We utilize servers and data centers located in the United States and Australia. If you choose to use the Service from outside the U.S. or Australia, then you should know that you are transferring your personally identifiable information outside of your region and into the U.S. or Australia for storage and processing. By providing your personally identifiable information to us through your use of the Service, you agree to that transfer, storage, and processing in the U.S. and Australia. Also, we may transfer your data from the U.S. or Australia to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. For example, when you use the Service to make a reservation for a hostel or hotel stay outside of Australia some of your information must be shared with that hostel or hotel located outside of the Australia. Similarly, we may work with and provide your information to vendors located outside of the U.S. or Australia who help fulfill reservations for a portfolio of hotels, hostels, and other products and services. You should know that each region can have its own privacy and data- security laws, some of which may be less stringent as compared to those of your own region.


Your Consent to this Privacy Policy

By using the Service, you agree to this Privacy Policy. TripUgo may update this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your TripUgo account and/or by placing a notice on our site. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and disclose personally identifiable information. Your continued use of the Service constitutes your agreement to this Privacy Policy and any updates.


Contacting TripUgo

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

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